How to Change Your Direct Debit Bank Account

If you’ve switched banks or want your payments to come from a different account, we can update your Direct Debit details quickly — just make sure to give us enough notice.

What you need to know

• Requests must be made at least 10 working days before your next scheduled payment, as the bank begins processing payments in advance.
• We’ll send you a new GoCardless link to complete with your updated bank details.
• Once you’ve submitted the new link, we’ll:
• Cancel your old Direct Debit mandate.
• Set up your future payments under your new account.
• Note: If you don’t activate the new link promptly, your next payment may still be taken from your old account.

How to request a change

1. Email us at [e-mail].
2. Include your full name and a note that you’d like to change your bank account.